OzOne Real Estate (ORE) is committed to protecting your privacy. We know that how we collect, use and protect your information is important to you, and we value your trust.
This privacy policy explains how ORE collects, uses and protects your personal information in accordance with the Privacy Act 1988 (Commonwealth), as amended and the Australian Privacy Principles (APPs) (together, referred to as the Privacy Laws), as well as the rights that customers have in respect of their personal information.
Collection of Personal information
We collect personal information through our enquiry and application process and subsequent interactions and dealings with you, to enable us to provide you with the services you request as well as information on other products and services offered by us. The law may also require us to collect personal information.
We may collect statistical information about visitors to our websites such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites.
We may use cookies on our websites. A cookie is a small amount of data that is sent to your browser from a website’s computer and stored on your computer’s hard drive. They are used to collect statistical information in addition to allowing you to access your account online.
Use of Personal Information
Your personal information is used by us to administer, monitor and evaluate products and services, gather, aggregate and report statistical information, and assist you with any queries.
We may disclose personal information in confidence, to our service providers. We may also be required to provide your personal information to regulatory and government bodies.
Protection of Personal Information
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, whether held by us or by our service providers locally and overseas. We limit access to your personal information to those staff members and third parties who need to know, in order to conduct our business and 3 provide you with our services. We maintain physical, electronic and procedural safeguards to protect your personal information.
Your rights
You need not give us any of the personal information requested by us. However, without that information we may not be able to provide you with the services, information or assistance you have sought.
While we may send you marketing material that we think may be useful to you, we are cognisant of the need to respect your privacy. Unless you are informed otherwise, this information is used to review your ongoing needs, enhance customer service and give you information or opportunities that we believe may be relevant to you.
If you do not wish to receive non-essential information or marketing material, you will be allowed to unsubscribe to receiving such material.
Under the Privacy Laws, you have the right to obtain a copy of any personal information we hold about you and seek a correction of that information. There are some exceptions to this set out in the Privacy Laws.
To make a request, please send an email to enquiries@ozonerealestate.com.au. We will need to verify your identity and may require you to complete a form specifying the information you require. We will acknowledge your request within seven (7) days and respond promptly to it advising the procedure to accessing this information.
If you have concerns about ORE’s privacy practices or specific complaints about the personal information we have about you or would like to request access or amendment to your information, simply send an email to enquiries@ozonerealestate.com.au.
If your concerns are not resolved by us to your satisfaction, you may complain to the Office of the Australian Information Commissioner through one of the following means:
- Telephone: 1300 363 992
- Email: enquiries@oaic.gov.au; or
- Writing: GPO Box 5218 SYDNEY NSW 2001
Links to other websites
The ORE websites may provide links to third-party websites for customer convenience and information. If customers decide to access those links, they will leave the ORE websites. ORE does not control those third-party sites or their privacy practices, which may differ from ORE’s. ORE does not endorse or make any representations about third-party websites. Any personal information customers choose to give to unrelated third parties is not covered by ORE’s privacy policy. Customers should review the privacy policy of any third-party website before submitting personal information. Some third-party companies may choose to share their personal data with ORE. That sharing is governed by the disclosing company’s privacy policy.
Your consent
By accessing this website or by submitting an application to open an account with us, you consent to us collecting, maintaining, using and disclosing personal information about you.
Amendments to this privacy policy
We may make changes to this Privacy Policy from time to time. The current version will be available on our website at www.ozonerealestate.com.au.
